FAQs
Frequently Asked Questions
We’re here to make your shopping experience at Baddie Basement as seamless and fabulous as possible. Below are answers to our most common questions. If you don’t see what you’re looking for, feel free to contact us.
ORDERS & SHIPPING
Q: When will my order ship?
Orders placed Monday–Friday by 1PM (CST) for in-stock items ship the same day, unless otherwise stated. Orders placed after 1PM or on weekends/holidays are processed the next business day.
Q: Do you ship on weekends?
No, we do not ship on Saturdays or Sundays. Orders placed during the weekend will be processed the following Monday, unless it’s a holiday.
Q: How long does shipping take?
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days
Q: How do pre-orders work?
Pre-order items ship on or before the date listed in the product description. If your order contains both pre-order and in-stock items, they will ship together once everything is ready.
RETURNS & EXCHANGES
Q: Can I return or exchange my order?
Yes, eligible items can be returned for store credit only. Items must be unworn, unwashed, and in original condition.
Q: What items are final sale?
All sale and clearance items are final sale and cannot be returned or exchanged.
Q: Do you offer refunds?
Refunds are only issued if:
- We cancel your order
- We send the wrong item
- Your item is damaged due to our error
ORDER CHANGES & CONTACT
Q: Can I cancel or change my order after it’s placed?
No. All orders are final and cannot be canceled or modified once placed. Please double-check your cart and shipping info before checking out.
Q: Can I DM you about my order?
No. Please do not send DMs. We do not respond to customer service inquiries via social media.
For all support questions, please email: info@baddiebasement.com
Q: How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking to update.
Still Need Help?
Email us at info@baddiebasement.com
Our support team responds within 24–48 business hours.